Refund Policy

Exchange and Refund Policy - Nexo AI

Nexo AI is committed to ensuring complete customer satisfaction. As required by Brazil’s Consumer Protection Code (CDC), our exchange and refund policy is transparent and straightforward, ensuring a safe and seamless shopping experience.

1. Right of Withdrawal (7 Days)

If you purchased your Nexo AI and, for any reason, have decided you no longer want the product, you have the right to request cancellation and a full refund within 7 calendar days from the date you received the order at your address.

  • Conditions: The product must be in its original packaging, show no signs of use, and include all accessories and manuals.

2. Manufacturing Defect

If your device has any technical malfunction or defect covered by the warranty, you have the right to request an exchange or a full refund within 30 calendar days of receipt.

  • Our technical team will conduct a quick assessment via our digital support channel to resolve the issue immediately.

3. How to Request an Exchange or Refund

To begin the return or refund process, please contact our customer support directly through our official channels, providing your order number and the reason for your request:

  • Quick Support WhatsApp: (11) 97397-0312

  • Official Email: jpsintinella@icloud.com

Our team will promptly provide all shipping instructions and logistics information.

4. Refund Process

As soon as the returned product is received and inspected at our logistics distribution center:

  • Payments via PIX: The refund will be credited to the same bank account used for the original payment within 3 business days.

  • Credit Card Payments: A refund will be requested from the card issuer and may appear on one or two subsequent statements, depending on the financial institution's policy.