Privacy Policy

Last updated: August 29, 2026

NEXO AI is responsible for this store and website, including all related information, content, features, tools, products, and services, with the goal of providing you, the customer, with a personalized shopping experience (the “Services”). NEXO AI is powered by Shopify technology, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and share your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you communicate with us in any other way. In the event of a conflict between our Terms of Service and this Privacy Policy, the provisions of this Privacy Policy shall prevail with respect to the collection, processing, and sharing of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and shared, as described in this Policy.

Personal information we collect or process

When we use the term “personal information,” we are referring to information that identifies or may be associated with you or another person. Personal information does not include data collected anonymously or that has been de-identified from the data subject, such that it cannot identify or be associated with you. We may collect or process the following categories of personal information, including inferences derived from such information, depending on how you interact with the Services, where you reside, and as permitted or required by applicable law:

  • Contact information, including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information, including credit card numbers, debit card numbers, and financial account numbers; payment card information; bank account information; transaction details; payment methods; receipts; and other payment-related information.
  • Account information, including your username, password, security questions, preferences, and settings.
  • Transaction information, including the items you view, add to your cart, add to your wish list, purchase, return, exchange, or cancel, as well as your previous transactions.
  • Communications with us, including the information you provide when you contact us, such as when you reach out to our customer service team.
  • Device information, including information about your device, browser, or network connection, your IP address, or other unique identifiers.
  • Usage information, including information about your interaction with the Services, such as how and when you access or browse any of them.

Sources of personal information

We may collect personal information in the following ways:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or provide your personal information in any other way.
  • Automatically, through the Services —including your device—when you use our products or services or visit our websites, and through cookies or similar technologies.
  • From our service providers, including when we engage them to implement certain technologies and when they collect or process your personal information on our behalf;
  • From our partners or third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • To provide, customize, and improve the Services. We use your personal information to provide Services to you, which includes fulfilling the contract entered into, processing your payments and orders, remember your preferences and items of interest, send notifications related to your account, process purchases, returns, exchanges, or other transactions, create, maintain, and manage your account, arrange for the shipment of orders, facilitate any returns and exchanges, allow you to post reviews, and provide a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to personalize and improve the Services.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as sending promotional, advertising, and marketing communications via email, text message, or mail, as well as displaying online ads for products or services, both on our Services and on other websites, including based on items you have previously purchased, added to your cart, or other activities you have performed on the Services.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, ensure a secure shopping and payment experience, detect, investigate, or take action regarding potential fraudulent, illegal, unsafe, or malicious activities, protect public safety, and maintain the security of our services. If you choose to use the Services and create an account, you are responsible for keeping your login credentials secure. For your safety, avoid sharing your username, password, or any other login information with others.
  • Communications with You. We use your personal information to provide customer service, respond to your requests, deliver efficient services, and maintain our business relationship with you.
  • Legal reasons. We use your personal information to comply with applicable laws or to respond to valid legal processes, including requests from law enforcement or government agencies; to investigate or participate in potential or actual civil legal proceedings or other legal disputes; and to enforce or investigate possible violations of our terms or policies.

How We Share Your Personal Information

Under certain circumstances, we may share your personal information with third parties for legitimate purposes, as set forth in this Privacy Policy. These circumstances include:

  • With Shopify, manufacturers and other partners who provide services on our behalf (such as IT management, payment processing, data analysis, customer service, cloud storage, order fulfillment, and shipping).
  • With business and marketing partners to provide marketing and advertising services to you. For example, we use Shopify to enable personalized advertising through third-party services, based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy policy notices. Depending on your location, you may have the right to ask us not to share your information to display personalized ads and marketing based on your online activity across different websites and retailers. You can request that your data not be used for these purposes here
  • When you authorize us, request, or consent to the sharing of certain information with third parties—for example, to ship products or when using social media widgets or login integrations.
  • With our affiliates or other companies in the same business group.
  • In connection with business transactions, such as mergers or bankruptcies; to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests); to enforce our terms of service or policies; and to protect or defend the Services, our rights, and the rights of our users or third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. The information you submit to the Services will be transmitted to and shared with Shopify, as well as with third parties who may be located in countries other than your country of residence, in order to provide and improve the Services for you. In addition, to help protect, expand, and improve our business, we use certain advanced Shopify features that incorporate data and information obtained from your interactions with our store, with other merchants, and with Shopify itself. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, with other merchants, and with Shopify. In such cases, Shopify is responsible for processing this personal information, including responding to your requests regarding the exercise of your rights concerning the use of this information for these purposes. To learn more about how Shopify uses your personal information and what rights you may have, please visit Shopify’s Consumer Privacy Policy. Depending on your location, you may exercise certain rights regarding your personal information here [ Link to Shopify’s Privacy Policy].

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you access these links to websites that are not affiliated with or controlled by us, we recommend that you review the privacy and security policies, as well as the terms and conditions, of those third parties. We do not guarantee or assume responsibility for the privacy or security practices of those websites, including the accuracy, completeness, or reliability of the information they provide. Information you share in public or semi-public settings, such as third-party social media platforms, may also be viewed by other users of the Services and/or those platforms, without any limitation on its use by us or by third parties. The inclusion of these links in the Services does not, in and of itself, constitute any endorsement of the content of these platforms or of their owners and operators, unless expressly stated within the Services themselves.

Information About Children

The Services are not intended for use by children, and we do not knowingly collect any personal information from minors, as defined by applicable law in your jurisdiction. If you are a parent or legal guardian of a child who has shared personal information with us, you may contact us through the channels listed below to request the deletion of that data. As of the effective date of this Privacy Policy, we are not aware that we “share” or “sell” (as defined by applicable law) personal information of individuals under the age of 16.

Security and Retention of Your Information

Although we take appropriate security measures to protect your personal information, no system is completely foolproof. Therefore, we cannot guarantee “absolute security.” In addition, data transmitted to us may not be protected during transit. For this reason, we recommend that you avoid sending sensitive or confidential information through unsecured channels.

The length of time we retain your personal information may vary depending on a number of factors, including the need to keep your account active, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights and Choices

Depending on your location, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute; they may apply only under certain circumstances, and in some cases, Shopify may deny your request, as permitted by law.

  • Right of Access/Information. You may have the right to request access to the personal information we hold about you.
  • Right to Deletion. You may have the right to request that we delete the personal information we have about you.
  • Right to Correction. You may have the right to request that we correct any inaccurate personal information we hold about you.
  • Right to data portability. You may have the right to receive a copy of your personal information and to request that it be transferred to a third party, under certain circumstances and subject to certain exceptions.
  • Right to opt out of the sale or sharing of information for targeted advertising purposes. Depending on your location, you may have the right to opt out of the “sale” or “sharing” of your personal information, as well as the right to object to the use of your information for purposes considered “targeted advertising,” as defined by applicable privacy laws. You can request that your data not be used for these purposes here. If you visit our website with the “Global Privacy Control” preference signal enabled in your browser, and depending on your location, we will automatically treat this as an opt-out request for the device and browser used to access the site. If we are able to associate that device with a Shopify account, we will apply the request to the account as well. To learn more about “Global Privacy Control,” visit https://globalprivacycontrol.org/. Aside from “Global Privacy Control,” we do not currently recognize any other “Do Not Track” signals that may be sent by your browser or device.
  • Managing communication preferences. We may send you promotional emails, and you can opt out at any time by using the unsubscribe option provided in the emails themselves. Even if you opt out of promotional communications, we may still send you non-promotional messages, such as notifications about your account or orders you’ve placed.

You can exercise any of these rights directly through the Services, when available, or by contacting us using the contact information provided below. To learn more about how Shopify uses your personal information and what rights you may have—including those related to Shopify’s processing of your data—visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. You may be required to verify your identity before we process your requests, as permitted or required by applicable law. Under applicable laws, you may appoint an authorized representative to make requests on your behalf to exercise your rights. Before accepting such a request from a representative, we will require proof of authorization to act on your behalf. We may also ask you to confirm your identity directly with us. We will respond to the request within the timeframe required by applicable law.

Complaints

If you have any complaints about how we process your personal information, please contact us using the contact information provided below. Depending on your location, you may have the right to challenge our decision by contacting us again through the same channels, or to file a complaint directly with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, and processed outside the country where you live.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will use recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the competent authority in the United Kingdom, as applicable, except when the transfer is made to a country deemed to have an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, either to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised version of this Privacy Policy on this website, update the “Last Updated” date, and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us by phone or by email at jpsintinella@icloud.com, or at the following address: Rua Viradouro, São Paulo, SP 04538-110, Brazil