Shipping Policy

Shipping Policy and Delivery Times - Nexo AI

Nexo AI works with highly efficient international and domestic logistics partners to ensure that your smart recorder reaches you safely and quickly. Below are the details of our delivery policy and timelines.

1. Processing and Shipping Timeframe

  • Once payment is confirmed in our system (PIX or credit card), the order goes through the picking, quality inspection, and packaging process at our distribution center.

  • It takes 1 to 3 business days to mail the item and send the tracking code.

2. Estimated Delivery Time

  • The estimated average delivery time for the Nexo AI within Brazil is 8 to 15 business days after shipment, depending on the destination region (with deliveries generally faster to state capitals and metropolitan areas, such as São Paulo, SP).

  • Legal and Logistical Safety Margin: Although the vast majority of orders are delivered within the average timeframe, external and unpredictable factors may arise—such as postal strikes, high seasonal demand, severe weather conditions, or extraordinary customs delays. For this reason, we have established a maximum safety window of 30 to 45 business days for final delivery. If the order has not been received by the end of this safety window, the customer is entitled to a full refund.

3. Order Tracking

  • As soon as the product is shipped, we will automatically send the tracking code to your registered email address and to your WhatsApp contact.

  • Customers can track each stage of the delivery route directly on our tracking page or on the official websites of the logistics providers.

4. Customs, Taxes, and Customs Enforcement

  • Since our products are shipped from international partner distribution centers, the packages are subject to customs inspections and audits by the Brazilian Federal Revenue Service.

  • In the event of any customs hold requiring documentation or the payment of additional customs duties, Nexo AI will provide the customer with all necessary support or handle the procedures in accordance with our operating policy, ensuring that the product reaches its final destination without any unexpected additional costs to the consumer.

5. Incorrect Address or Missing Recipient

  • It is the customer’s sole responsibility to enter the delivery address correctly and completely at checkout.

  • If delivery cannot be made due to an incorrect or incomplete address, or because the recipient is not present after the carrier has made the standard delivery attempts, the package will be returned to our distribution center. The customer will be charged a new shipping fee to have the merchandise reshipped.