Contact Information

Customer Service and Contact Us - Nexo AI

At Nexo AI, your experience and satisfaction are our top priorities. If you have questions about how your smart recorder works, need help tracking your order, or would like to speak with our team, we’re here to assist you quickly and efficiently.

Our Official Contact Channels

To ensure prompt service without red tape, we offer direct communication channels:

  • 📱 WhatsApp Quick Support: (11) 97397-0312 (Prompt assistance with questions about tracking, delivery status, order changes, and immediate customer support).

  • ✉️ Official Email: jpsintinella@icloud.com (Dedicated channel for general inquiries, partnerships, detailed requests, or in-depth technical support. Response time: within 24 business hours).

Hours of Operation

  • Monday through Friday: 9:00 a.m. to 6:00 p.m.

  • Saturdays, Sundays, and Holidays: Support via email and messages, with priority responses by the next business day.

Operational and Administrative Address

  • Location: São Paulo, SP – Brazil.

    (Note: Our shipments are dispatched from national and international partner logistics distribution centers to ensure express delivery throughout Brazil.)